Refund and Returns Policy - Green Signal GS Aroma Shop
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Refund and Returns Policy

Thank you for shopping with Green Signal Perfumes Trading LLC. We want to ensure your satisfaction with your purchase. If, for any reason, you are not completely satisfied with your order, we have a hassle-free return policy to assist you.

Eligibility for Return

To be eligible for a return, please ensure that:

The item is in its original condition, unused, and in the same condition as when you received it.

The item is returned within 7 days from the date of delivery.

The item is accompanied by the original proof of purchase (order confirmation, invoice, etc.).

Initiating a Return

To initiate a return, please follow these steps:

Contact our customer support team at

Provide your order details, including the order number and item(s) you wish to return.

Our customer support team will guide you through the return process and provide you with any necessary instructions.

Return

Please note that the customer is responsible for the return shipping costs, unless the return is due to a defective or incorrect item received. We recommend using a reliable and trackable shipping method to return the item(s) to ensure safe and timely delivery.

Refund process

Once we receive the returned item(s) and verify their condition, we will initiate the refund process. The refund will be issued using the original payment method used for the purchase. Please allow 21 business days for the refund to be processed and reflect in your account.

Exchange

If you would like to exchange an item for a different size, color, or model, please contact our customer support team. We will assist you in processing the exchange based on availability and provide further instructions.

Non Returnable items

The following items are not eligible for return:

Aroma Oil Bottles (if the Seal is open or not in original Condition)

Damaged or Defective Items due to misuse, inappropriate storage and Negligence.

If you receive a damaged or defective item, please notify us immediately within 3 days of receiving the order. We will arrange for a return or replacement at no additional cost to you.

Contact Us

If you have any further questions or require assistance with our return policy, please feel free to contact our customer support team at

 We are here to help and ensure your satisfaction.

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